Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.
- Gift cards;
- Downloadable software products;
- Some health and personal care items;
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
- Book with obvious signs of use;
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened;
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange a purchase for the same item, send us an email at email@example.com and send your item to: i-dac Bangkok Co.,Ltd 140 Wireless Building, 16th floor. 140 Wireless road, Lumpini, Pathumwan, Bangkok 10330.
To return your product, you should mail your product to: i-dac Bangkok Co.,Ltd 140 Wireless Building, 16th floor. 140 Wireless road, Lumpini, Pathumwan, Bangkok 10330.
You will be responsible for all shipping costs associated to returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 1000 THB, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
These fees are mandatory government taxes and are not collected in any way by EQ๑ne.